Silicon Silk Ltd. is committed to protecting the privacy of our customers, their representatives, and the visitors to our platform. This policy explains the personal information we handle and the choices available to you.
1. Information We Collect
We collect information you provide directly to us — such as business registration details, beneficial owner identity documents, contact information, transaction instructions, and authentication credentials.
We also collect technical information automatically, including IP addresses, device identifiers, browser type, and interaction logs from our website, dashboards, and APIs.
2. How We Use Your Information
Your information is used to deliver and operate the services, verify identity, process transactions, prevent fraud, comply with regulatory obligations, and communicate with you about your account.
We may also use aggregated or de-identified information to improve our products, train internal models, and monitor service quality.
3. Data Sharing and Disclosure
We share information with banking and payment partners necessary to execute your instructions, with regulators and law enforcement where legally required, and with service providers who support our operations under strict confidentiality obligations.
We do not sell personal information to third parties for marketing purposes.
4. Data Security
We employ administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and at rest, role-based access controls, network segmentation, and continuous monitoring.
Despite these measures, no system can be guaranteed fully secure. You are responsible for safeguarding your account credentials and notifying us promptly of any suspected compromise.
5. Data Retention
We retain personal information for as long as your account is active and for the periods required by applicable laws — including anti-money laundering and tax recordkeeping obligations, which generally require retention for a minimum of five years after a relationship ends.
When information is no longer required, it is securely deleted or de-identified.
6. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information; object to or restrict certain processing; and withdraw consent where processing is based on consent.
Some rights may be limited where retention is required by law, regulatory obligations, or legitimate business interests such as fraud prevention.
7. Contact Us
Privacy inquiries, access requests, and complaints can be directed to our privacy team at info@siliconsilk.ca. We will acknowledge requests promptly and respond within the timeframes required by applicable law.
You may also contact the Office of the Privacy Commissioner of Canada or your local data protection authority where you believe your rights have not been respected.